Senior Enterprise Support Analyst

Job Summary

A company is looking for an Enterprise Support Analyst to provide high-touch technical support to strategic customers.

Key Responsibilities:

• Build relationships with customers and deliver front-line support
• Own customer technical issues from initial report to resolution
• Collaborate with various teams to manage customer inquiries and drive outcomes

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical experience
• 2 - 4 years of relevant experience in technical support
• Ability to learn and articulate technical concepts
• Experience with Salesforce Apps and Web applications (nice-to-have)
• Understanding of SQL or relational databases (nice-to-have)