Senior Escalation Engineer

Job Summary

A company is looking for a Sr. Escalation Engineer to provide technical support and solutions for customer issues.

Key Responsibilities

• Maintain technology deployments and manage case updates for customers
• Analyze customer systems, recommend solutions, and provide technical support for complex product issues
• Mentor team members and contribute to knowledge base updates and documentation

Required Qualifications

• Experience as a Technical Support Engineer with case management skills
• Expertise in Windows and Linux Operating Systems; familiarity with public cloud infrastructure
• Ability to work collaboratively with customers and internal teams
• Understanding of modern programming languages and web services is a plus
• Public cloud certification (e.g., AWS, Azure) is preferred