Senior Escalation Engineer
Job Summary
A company is looking for a Sr. Escalation Engineer to provide technical support and manage customer escalations.
Key Responsibilities
- Maintain technology deployments and manage customer support cases
- Analyze customer systems, recommend solutions, and provide technical product support
- Mentor team members and contribute to knowledge base updates
Required Qualifications
- Experience as a Technical Support Engineer with case management skills
- Proficiency in Windows and Linux Operating Systems
- Familiarity with public cloud infrastructure and services
- Experience in modern programming languages and databases is a plus
- Must be a US Citizen
COMPLETE JOB DESCRIPTION
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Company Overview
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