Senior Escalation Engineer

Job Summary

A company is looking for a Sr. Escalation Engineer.

Key Responsibilities

• Maintain technology deployments for industry-leading customers
• Log and update cases, inform customers of status, and provide solutions in a timely manner
• Analyze customer systems and configurations to recommend solutions for problems and defects

Required Qualifications

• Experience as a Technical Support Engineer with case management and call resolution
• Familiarity with public cloud infrastructure and services
• Understanding of NF-Tables, IPrule, and IPsets
• Experience in the security space
• Fluent in English and another European language (Spanish, French, German, Italian, Portuguese)