Senior Escalations Engineer

Job Summary

A company is looking for a Senior Escalations Engineer who enjoys solving complex problems and bridging customer support with development teams.

Key Responsibilities:

• Become an expert on all products and related industry technologies
• Take ownership of escalated support issues and ensure resolution within established SLAs
• Reproduce and troubleshoot complex customer issues, providing insights to development and test teams

Required Qualifications:

• 4+ years of engineering or technical support experience
• Degree in Science, Computer Science, Networking, Telecommunications, or Cybersecurity
• Genuine interest in new technologies and problem-solving
• Experience with full stack troubleshooting of network, hardware, and software
• Legal authorization to work in the U.S. indefinitely