Senior Escalations Specialist

Job Summary

A company is looking for a Sr. Escalations Expert to manage complex customer disputes and enhance customer satisfaction.

Key Responsibilities

• Manage and resolve escalated customer issues, serving as the single point of contact
• Deliver a world-class customer experience through proactive communication and relationship building
• Document all relevant customer interactions and maintain an understanding of the solar journey and resolution tools

Required Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 5+ years of relevant work experience in customer success or project management
• Strong knowledge of escalations and prevention processes
• Proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred
• Ability to work independently and manage multiple deadlines in a fast-paced environment