Senior Events Manager

Job Summary

Managing complex events, the full-time FLEX Senior Events Manager will prepare event documentation, coordinate with various departments and customers, and ensure high-level service throughout all phases of property events while working in a hybrid environment.

Key responsibilities

• Oversee customer experiences from file turnover through post-event phases, conducting pre- and post-event meetings
• Maximize revenue by up-selling products and services during the event process and managing customer budgets
• Act as the primary contact for event planners, addressing operational challenges and ensuring seamless communication throughout the event lifecycle

Required qualifications

• High school diploma or GED with 2 years of experience in event management, or a 2-year degree in a related field with no prior experience required
• Proven ability to manage revenue and profitability associated with events
• Experience in conducting customer site inspections and assisting with the sales process
• Strong understanding of event operations and customer service excellence
• Ability to effectively communicate event details with internal and external customers