Senior Experience Strategist

Job Summary

A company is looking for an Experience Strategist (Senior) to lead experience strategy for Military Community and Family Policy initiatives.

Key Responsibilities

• Translate MC&FP objectives into experience principles, user journeys, and service models
• Align experiences across channels, platforms, programs, and campaigns
• Facilitate workshops and collaborate with cross-functional teams to drive cohesive execution

Required Qualifications, Training, and Education

• Bachelor's degree in Communications, Marketing, Design, or a related field
• Minimum of 10 years of experience in experience strategy or customer experience initiatives
• Demonstrated experience in developing experience principles and service models
• Expertise in experience strategy and service design methodologies
• Candidate must possess a Tier 2 Moderate Risk Public Trust clearance from any federal agency