Senior Experience Strategist

Job Summary

A company is looking for a Sr Experience Strategist, Operations.

Key Responsibilities

• Define and maintain the vision for the customer/partner experience throughout the service delivery lifecycle
• Map customer journeys and workflows to identify and address friction points
• Facilitate cross-functional alignment among Product, Ops, and Customer teams to drive experience standards

Required Qualifications, Training, and Education

• Strong systems thinking ability with a focus on simplifying complexity
• Analytical skills to identify patterns and root causes from structured and unstructured data
• Experience in design thinking, service design, or experience strategy
• Technical proficiency with CRM, automation tools, and AI
• Experience in managing cross-functional projects in ambiguous environments