Senior Fraud Consultant

Job Summary

Serving as a trusted advisor to strategic customers, the full-time Senior Fraud Consultant will deliver expert guidance throughout the solution lifecycle, lead complex client engagements, and conduct workshops on best practices for authentication and fraud prevention in a remote environment.

Key responsibilities

• Lead client engagements by assessing needs, defining solutions, and driving successful outcomes
• Conduct workshops and technical assessments on authentication and fraud prevention
• Collaborate with cross-functional teams to ensure alignment and a seamless customer experience

Required qualifications

• 7+ years of experience in consulting, technical account management, or customer-facing technical roles in SaaS or fintech environments
• Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies
• Outstanding client relationship skills with experience presenting to C-level stakeholders
• Experience with contact center technology or security solution integration
• Background in producing thought leadership content such as whitepapers or best practices