Senior Fraud Operations Manager

Job Summary

Leading the development of a dedicated Risk function, the full-time remote Senior Fraud Operations Manager will manage a team of Fraud Analysts, establish fraud classification and documentation standards, and build investigation playbooks while collaborating with cross-functional teams to enhance fraud detection and reporting.

Key responsibilities

• Lead and develop a team of Fraud Analysts, setting investigation standards and performance expectations
• Establish fraud classification infrastructure and standardize case documentation for accurate tracking and reporting
• Build and maintain investigation playbooks across various fraud types and design fraud detection controls in partnership with Product and Engineering

Required qualifications

• 7+ years of relevant experience in fraud operations, particularly in card fraud
• Experience managing investigators or analysts in a leadership role
• Familiarity with SEON or equivalent fraud detection platforms and Salesforce case management
• Understanding of BSA/AML regulations and KYB outputs for fraud signals
• CFE (Certified Fraud Examiner) strongly preferred; CAMS (Certified Anti-Money Laundering Specialist) is a plus