Senior Genesys Cloud Developer

Job Summary

A company is looking for a Senior Genesys Cloud CX Developer.

Key Responsibilities

• Design and develop omnichannel contact center solutions using Genesys Cloud CX
• Build and optimize IVR flows, routing strategies, and self-service solutions
• Integrate Genesys Cloud with CRM systems and collaborate with various teams for seamless delivery

Required Qualifications

• Strong experience with Genesys Cloud CX, including Architect and APIs
• Hands-on experience with IVR, ACD, routing, and contact center concepts
• Proficiency in JavaScript, Python, Node.js, REST APIs, and JSON
• Experience with API integrations and cloud platforms, preferably AWS
• 8+ years of overall experience in contact center technologies