Senior Genesys Contact Center Technology Engineer

Job Summary

A company is looking for a Senior Genesys Contact Center Technology Engineer.

Key Responsibilities:

• Design, implement, and troubleshoot Contact Center as a Service (CCaaS) solutions
• Support and maintain the contact center platform, including voice, chat, and SMS
• Collaborate with partner technical teams to design and implement integrations with Salesforce

Required Qualifications:

• Proven experience in designing and implementing enterprise-level CCaaS platforms, specifically Genesys Cloud
• Functional knowledge of contact center architecture, solution design, and reporting tools
• Experience in building and maintaining custom integrations and applications using vendor-provided APIs
• Knowledge of SIP, SIPREC, and WebRTC
• Experience supporting and implementing contact center solutions in a remote environment