Senior Healthcare Call Center Representative

Job Summary

Providing empathetic support to healthcare providers, the full-time Senior Healthcare Call Center Representative will manage inbound calls related to claims, benefits, and eligibility while ensuring accurate documentation and adherence to performance metrics in a remote environment.

Key responsibilities

• Handle inbound provider calls regarding claims, benefits, and general inquiries
• Document call details accurately for tracking and follow-up
• Meet daily performance metrics, including Average Handle Time (AHT) and quality standards

Required qualifications

• High school diploma or equivalent
• 1 year of experience in healthcare customer service and high-volume call center environments
• 1 year of experience with HIPAA regulations and confidentiality standards
• 1 year of experience in claims processing, benefits, and eligibility
• Proficiency in Microsoft Office and MS Excel