Senior Healthcare Customer Service Rep

Job Summary

Managing patient inquiries in a remote full-time capacity, the Senior Healthcare Customer Service Rep will handle questions and concerns, ensuring high-quality patient experiences through effective communication and resolution of account-related issues.

Key responsibilities

• Deliver high-quality patient experiences through inbound and outbound call resolution with a focus on first call resolution
• Manage inquiries via multiple communication channels using EMR systems such as Epic, Cerner, or Meditech
• Review and interpret patient statements, explanations of benefits, and account balances to provide accurate information

Required qualifications

• High school diploma or GED preferred
• Minimum 1 year of experience in a healthcare call center environment
• Experience with revenue cycle operations and medical claims
• Familiarity with healthcare industry terminology, including CPT & ICD-10 codes
• Background in patient-focused customer service