Senior Help Desk Specialist
Job Summary
A company is looking for a Help Desk Specialist to support a major migration to Microsoft 365.
Key Responsibilities
- Act as SME and liaison for business units, gathering requirements and addressing user concerns
- Analyze existing workflows and recreate them using Microsoft Power Automate
- Provide hands-on assistance and troubleshooting for employees adopting Microsoft 365 tools
Required Qualifications
- Deep expertise in Microsoft 365 suite and familiarity with admin centers (Exchange, SharePoint, Teams)
- Proficiency in Power Automate; experience with Power Platform fundamentals
- Prior experience supporting platform migrations (Google Workspace to Microsoft 365 preferred)
- Eligible to work in North America (remote acceptable)
- Strong analytical and troubleshooting skills
COMPLETE JOB DESCRIPTION
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