Senior Help Desk Technician

Job Summary

A company is looking for a Senior Help Desk Technician/IT Asset Management.

Key Responsibilities

• Coordinate with the Inventory Team for remote order fulfillment and endpoint deployment activities
• Monitor and ensure compliance with SLA targets, quality standards, and productivity goals
• Provide virtual support for deployment activities and maintain IT asset management systems

Required Qualifications

• Over two years of experience in customer support and inventory management
• Familiarity with IT ticketing systems such as Maximo and CA Service Desk
• Hands-on experience supporting Windows 10 environments
• An associate's degree in a relevant field
• Strong technical background in infrastructure and deployment environments