Senior Help Desk Technician

Job Summary

Senior Help Desk Technician is a full-time position requiring strong operational and automation experience to enhance IT support services through complex issue resolution and sustainable system development.

Key Responsibilities:

• Provide Tier 2/Tier 3 support for complex hardware, software, and SaaS-related issues
• Build and maintain internal AI-driven support tools and automation systems
• Identify repetitive tasks and implement workflow improvements and automation solutions

Qualifications & Experience:

• Minimum of 4 years in IT support, help desk, or desktop support roles
• Experience supporting both Windows and macOS environments in a business setting
• Hands-on experience improving operational workflows and service processes
• Experience with Google Workspace and Microsoft Entra administration
• Familiarity with ITSM frameworks and best practices