Senior Help Desk Technician

Job Summary

Providing technical support for ATM Field Service Technicians, the part-time Senior Help Desk Technician will troubleshoot hardware and software issues, ensure high-quality service delivery, and act as a liaison between internal teams and vendors, working remotely during Eastern Time Zone hours.

Key responsibilities

• Deliver technical phone support to ATM Field Service Technicians while ensuring first-time resolution of issues
• Monitor multiple email boxes and manage escalated customer issues in accordance with service level agreements
• Troubleshoot ATM software and hardware issues, providing efficient and high-quality service in a fast-paced environment

Required qualifications

• Associates Degree in Computer Science or Technology, Technical Certification in relevant fields, or equivalent work experience
• At least 1 year of experience in a similar technical support role
• Ability to troubleshoot ATM software-related issues and understand the current state of ATMs
• Strong interpersonal skills with the ability to work well with end users and vendors
• Availability to work nights and weekends as required