Senior Helpdesk Technician

Job Summary

A company is looking for a Sr. Helpdesk Technician to provide technical support and manage deployment activities for IT asset management.

Key Responsibilities

• Coordinate with the Inventory Team for order processing and endpoint deployments
• Ensure accurate tracking and documentation of deployment inventory in the IT Asset Management System
• Participate in testing of endpoint software, hardware, and deployment processes, providing support across all locations

Required Qualifications

• 2+ years of customer support experience
• Minimum 2 years of inventory experience
• Familiarity with IT ticketing systems (e.g., Maximo, CA Service Desk)
• Experience with Windows 10
• Associate's degree