Senior Helpdesk Technician

Job Summary

Providing technical assistance to users, the full-time Senior Helpdesk Technician will resolve computer problems for clients remotely, addressing issues related to hardware, software, and operating systems.

Key responsibilities

• Provide technical assistance to computer users via various communication methods
• Resolve computer problems and answer questions regarding hardware and software
• Assist with the use of computer systems, including installation and operation support

Required qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field
• Ten (10) years of experience in a similar helpdesk role
• Must meet IAT-II requirements
• Active Security clearance