Senior HR Business Partner

Job Summary

To build a culture that is thoughtful and patient-centric, the full-time Senior HR Business Partner will partner with the VP of Operations to design organizational structures, enhance employee relations, and implement performance systems within a remote work environment.

Key responsibilities

• Design and scale a high-performing culture for customer support teams
• Define roles, career paths, and job architectures while ensuring alignment with cultural values
• Act as a trusted advisor on employee relations, navigating complex situations with empathy

Required qualifications

• 8-12 years of experience in People Operations, HRBP, Talent, or similar roles
• Experience supporting frontline, customer service, or clinical support teams
• Ability to manage ambiguity and build effective organizational structures
• Experience in healthcare or tech-enabled services is a plus
• Comfortable handling employee conversations and performance management systems