Senior HR Customer Support Specialist

Job Summary

Providing exceptional customer service, the full-time Senior HR Customer Support Specialist will serve as the initial point of contact for client inquiries related to payroll, benefits, and human resources, ensuring effective resolution and documentation of service issues in a contact center environment.

Key responsibilities:

• Resolve general customer inquiries via phone, email, chat, and service cases while ensuring first contact resolution
• Document all customer interactions in the CRM system and manage open cases to resolution in a timely manner
• Train and support new and existing staff while communicating process updates to the team

Required qualifications:

• General education, vocational training, or equivalent experience required
• Typically 3+ years of customer service experience required
• Typically 2+ years of HR or related payroll and benefits experience required