Senior HR Helpdesk Coordinator

Job Summary

A company is looking for a Senior HR Helpdesk Coordinator to perform HR activities and ensure customer satisfaction in North America.

Key Responsibilities

• Manage HR work activities and maintain organizational structure in ERP systems
• Oversee ticket management in Remedy and ServiceNow, ensuring timely resolution
• Ensure accurate employee data across systems and provide regular reporting to Finance

Required Qualifications

• U.S. Bachelor's degree in Computer Science, Electrical Engineering, or related field
• 4 years of experience in HR or related occupations
• Experience with SAP Organizational Management and Personal Administration Modules
• Knowledge of SAP configuration and business process analysis
• Experience in supporting automated HRIS systems and completing SAP implementations in HR