Senior Implementation Manager

Job Summary

A company is looking for a Senior Implementation Manager to ensure a smooth onboarding experience for customers.

Key Responsibilities

• Assign new sales to implementation specialists and ensure follow-up communication with customers
• Facilitate the transition of customers to their assigned implementation specialist and manage a team of 5-10 employees
• Monitor implementation KPIs and continuously improve onboarding processes

Required Qualifications

• Bachelor's degree in business, project management, communications, or a related field
• 4-6 years of experience in customer service, project management, or similar roles
• Proficiency in relevant software and tools for onboarding and customer communication
• Strong organizational and time-management abilities
• Ability to work effectively both independently and as part of a team