Senior Implementation Manager

Job Summary

A company is looking for a Senior Implementation Manager to lead customer implementations and training experiences.

Key Responsibilities

• Manage a portfolio of 20-30 active implementations, balancing urgency and customer impact
• Conduct focused implementation and training sessions tailored to customer needs
• Analyze usage signals and customer feedback to provide actionable insights for internal teams

Required Qualifications

• 3+ years of experience in customer-facing implementations or onboarding in a SaaS or fintech environment
• Proven ability to facilitate discussions and guide customers toward decisions
• Strong judgment in prioritizing tasks in high-impact situations
• Experience interpreting customer data and operational metrics to inform decisions
• Ability to work collaboratively across multiple teams and manage outcomes effectively