Senior Implementation Specialist

Job Summary

A company is looking for a Senior Implementation Specialist to guide newly signed customers through the onboarding and implementation process.

Key Responsibilities

• Complete implementation and setup steps for newly signed customers
• Proactively manage the implementation process to achieve clients' target timelines and goals
• Collaborate with cross-functional teams to streamline processes and enhance customer satisfaction

Required Qualifications

• Bachelor's degree or equivalent experience with 2-5 years in a customer implementation role in healthcare SaaS
• Experience onboarding customers in an API environment
• Proficient in Microsoft Office and capable of creating SOWs and project plans
• Ability to interpret customer agreements
• Must be customer-oriented with a strong focus on service