Senior Implementation Specialist

Job Summary

To support a growing customer base, the full-time Senior Implementation Specialist will guide clients through the onboarding process, ensuring effective adoption of CoLab's Design Engagement System while working remotely across Canada and the US.

Key responsibilities

• Lead customer onboarding by configuring environments, conducting training sessions, and tracking onboarding milestones
• Navigate complex enterprise deployments, adapting approaches based on customer needs and managing multi-stakeholder environments
• Build the onboarding function by creating playbooks, documenting best practices, and collaborating with Customer Education to enhance scalable learning content

Required qualifications

• 2+ years in technical implementation, onboarding, customer training, or solutions engineering (SaaS preferred)
• Strong engineering background or equivalent comfort with integrations and technical troubleshooting
• Proven ability to train users on complex technical products
• Experience managing enterprise deployments or large-scale rollouts
• Strong communication skills to explain technical concepts to both engineers and executives