Senior Incident Commander

Job Summary

Leading incident management processes, the full-time remote Senior Incident Commander will facilitate resolution of major incidents, develop standard operating procedures, and ensure effective communication with stakeholders while providing daily incident management support across global infrastructures.

Key responsibilities

• Serve as a subject matter expert for incident management and lead complex critical incidents to resolution
• Monitor and report on incident management programs, implementing automated procedures for continuous improvement
• Conduct post-incident reviews to identify root causes and propose actionable improvements to minimize future incidents

Required qualifications

• 8+ years of experience in Incident Management, including leadership of major incidents
• Experience with incident management tools and monitoring platforms like Prometheus and Grafana
• Strong understanding of cloud and on-premise system architecture and troubleshooting techniques
• Completion of recognized incident command training (e.g., ICS certifications) is preferred
• Ability to lead incident calls and communicate effectively with technical and non-technical stakeholders