Senior Incident Management Manager

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Incident Management Manager will architect business continuity for critical lifecycles, ensuring the resilience and observability of a global SaaS ecosystem while transitioning from reactive support to proactive engineering.

Key responsibilities

• Lead, mentor, and grow a team of SREs, fostering a culture of accountability and safety
• Architect observability across complex business paths and define Service Level Objectives (SLOs) for critical integrations
• Own the Major Incident Response process and lead Root Cause Analysis to promote continuous learning

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, with at least 2 years in a management role
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Solid grasp of Networking (SD-WAN, VPNs) and Identity Management (IAM)
• Proficiency with monitoring tools like Datadog, Splunk, or New Relic