Senior Incident Management Program Manager

Job Summary

A company is looking for a Sr. Program Manager, Incident Management.

Key Responsibilities

• Own and lead the incident management program, ensuring consistent and auditable processes
• Design and implement AI-powered incident systems to enhance workflows and efficiency
• Collaborate cross-functionally to drive improvements and facilitate incident response as needed

Required Qualifications

• Deep incident management experience with a focus on building and leading programs
• Experience in creating repeatable systems and leveraging AI tools in incident management
• Ability to influence and build coalitions across various teams and stakeholders
• Strong analytical skills with hands-on experience in data tools for reporting and insights
• Comfortable working in a fully remote environment and communicating proactively