Senior Incident Management Specialist

Job Summary

A company is looking for a Senior Incident Management Specialist to oversee the lifecycle of complex IT incidents and ensure service continuity.

Key Responsibilities

• Leads and manages high-severity or complex incidents from detection through resolution
• Coordinates cross-functional teams to ensure timely incident recovery
• Oversees documentation of incidents and leads post-incident reviews for process improvement

Required Qualifications

• BA Bachelor's degree in IT, Computer Science, or similar field
• 7-10 years of experience in IT Operations, Service Management, or Incident Response
• Strong knowledge of ITIL/ITSM frameworks and incident response best practices
• Proven ability to lead in high-pressure situations and communicate with executive stakeholders
• Experience with platforms such as ServiceNow, Remedy, or Ivanti