Senior Incident Manager

Job Summary

A company is looking for a Senior Incident Manager.

Key Responsibilities

• Act as the Incident Commander during major incidents, coordinating teams for timely resolution
• Own the incident management lifecycle, ensuring adherence to a single workflow and communication path
• Lead post-incident reviews to document root causes and track corrective actions to completion

Required Qualifications

• Minimum of 5+ years of experience in Incident Management or related roles
• Proven ability to lead post-incident reviews and drive corrective actions
• Strong understanding of incident management frameworks for digital banking
• Good understanding of cloud infrastructure, APIs, and networking concepts
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience