Senior Incident Manager

Job Summary

Leading critical incident response across AI data center infrastructure, the full-time Senior Incident Manager will coordinate rapid resolution of service-impacting events, improve operational resilience, and drive incident management best practices in a remote environment.

Key responsibilities

• Lead the response to critical incidents impacting AI infrastructure and GPU clusters, serving as the Incident Commander during major outages
• Own the incident response lifecycle, ensuring timely communication and maintaining incident documentation and operational playbooks
• Conduct post-incident reviews and root cause analysis to identify reliability gaps and implement corrective actions

Required qualifications

• 8+ years of experience in incident management, site reliability engineering, or infrastructure operations
• Strong understanding of data center operations, GPU compute clusters, and cloud infrastructure platforms
• Proven ability to lead high-pressure incident response situations
• Experience with incident management frameworks (ITIL, SRE, or equivalent) and incident tracking tools such as PagerDuty and ServiceNow
• Excellent communication and stakeholder management skills