Senior Information Specialist

Job Summary

A company is looking for an Information Specialist III (Senior-Level).

Key Responsibilities

• Serve as a subject matter expert on organizational programs, services, and funding opportunities
• Handle Tier 2 and Tier 3 inquiries, including complex or escalated customer requests
• Utilize customer relationship management systems to document interactions and maintain knowledge bases

Required Qualifications

• Minimum 5 years of progressively responsible experience in information services, research, or customer support
• Experience handling complex inquiries and working with CRM or knowledge management systems
• Bachelor's degree in information science, library science, criminal justice, public administration, communications, or related field