Senior Infrastructure Support Engineer
Job Summary
A company is looking for a Senior Infrastructure Support Engineer I.
Key Responsibilities
- Champion operational excellence by improving support processes and customer experience
- Develop trend analysis and automated solutions for recurring problems
- Take ownership of support tickets and coordinate cross-team efforts to resolve complex issues
Required Qualifications
- 7+ years of experience in a PC network environment with technical troubleshooting
- Two- or four-year degree or equivalent technical training
- Strong knowledge of LAN/WAN infrastructure and VPN technologies
- Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE
- Proven experience as an independent technical contributor with mentorship capabilities
COMPLETE JOB DESCRIPTION
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