Senior Integrations Support Engineer

Job Summary

A company is looking for a Senior Integrations Support Engineer to manage technical integration support and enhance customer experience.

Key Responsibilities

• Own and manage complex integration support tickets, ensuring high-quality troubleshooting
• Serve as the primary escalation point for technical issues, leading incident resolution efforts
• Conduct root cause analysis and drive operational excellence through process improvements

Required Qualifications

• 5+ years of technical support experience in software engineering, with 2+ years in enterprise customer support
• Strong engineering fundamentals and experience with modern frameworks (TypeScript, React, Node.js)
• Deep troubleshooting skills with APIs (REST, GraphQL) and cloud platforms (AWS, GCP, Azure)
• Experience with automation solutions and building scalable systems
• Ability to work in a fast-paced, high-growth startup environment