Senior Investor Suspense Analyst

Job Summary

Taking ownership of complex post-closing suspense scenarios, the full-time remote Senior Investor Suspense Analyst will manage a pipeline of investor suspense files, conduct thorough research to resolve issues, and collaborate with cross-functional teams to drive loans to investor purchase.

Key responsibilities

• Own and manage a pipeline of complex investor suspense files, including escalations and non-routine conditions
• Research root causes and determine effective resolutions for challenging file-level issues
• Partner closely with leadership and mortgage operations teams to resolve documentation and process gaps

Required qualifications

• 5+ years of relevant mortgage operations experience, including post-closing and investor suspense functions
• Strong knowledge of underwriting concepts and mortgage documentation review
• Experience diagnosing and resolving complex mortgage issues through independent research
• Ability to assess investor conditions and determine the best path to resolution
• Comfort working across multiple systems and tools, including mortgage-specific platforms