Senior IT Administrator

Job Summary

Providing technical support and user account management, the full-time Senior IT Administrator will diagnose and resolve hardware, software, and network issues while coordinating with internal support teams and vendors, primarily in a remote setting.

Key Responsibilities

• Diagnose and resolve technical issues via phone, email, and chat, ensuring timely follow-up and documentation through the Incident Management System
• Administer user account provisioning and manage relationships with vendors and support staff for effective problem resolution
• Provide level 1 remote desktop support and perform routine maintenance updates in collaboration with IT staff and business units

Required Qualifications

• Bachelor's or Master's degree in a related field or equivalent experience
• Preferred certifications such as MCP, MSCE, MSCA, or HDI CSS
• Knowledge of ITIL V2 or V3, particularly in Service Desk, Incident, Problem, and Change Management
• Hands-on experience with Windows operating systems and Active Directory
• Experience with ITSM ticketing tools and remote desktop connectivity applications