Senior IT Application Support Analyst

Job Summary

A company is looking for a Sr IT App Support Analyst to provide Level 2+ IT application support to business users.

Key Responsibilities

• Troubleshoot user-reported issues and recommend technology solutions
• Assist with business process improvements using existing systems
• Ensure a smooth and efficient user experience through customer-focused support

Required Qualifications

• 5+ years of experience in application support, help desk, or technical support
• Basic knowledge of SQL for troubleshooting purposes
• Strong analytical skills to identify and report application issues
• Experience working in ServiceNow and ITIL
• Bachelor's degree in Business, Information Systems, MIS, or related field preferred