Senior IT Manager

Job Summary

Leading the IT team at a rapidly scaling startup, the full-time Senior IT Manager will manage and develop IT Support Engineers, oversee core IT systems, and ensure compliance with HIPAA and SOC 2 HITRUST certifications, all while working remotely from anywhere in the continental US.

Key responsibilities:

• Manage, coach, and grow the IT Support Engineers team while handling escalated technical issues
• Own the IT systems and roadmap, including identity and access management, device management, and SaaS tools
• Automate repetitive IT tasks and facilitate smooth onboarding and offboarding processes for a distributed team

Required qualifications:

• 7+ years in IT support/operations, with at least 2 years in a management role
• Hands-on experience with systems like Okta, Google Workspace, and Slack
• Strong customer service skills and ability to work with executives and senior leadership
• Experience in building and developing high-performing teams
• Familiarity with HIPAA compliance and security protocols