Senior IT Mobility Help Desk Engineer

Job Summary

Providing advanced support for mobile device management environments, the full-time Senior IT Mobility Help Desk Engineer will administer enterprise MDM solutions, troubleshoot issues, and ensure system performance in a 100% remote setting.

Key responsibilities

• Administer and support enterprise MDM environments, including Workspace ONE configuration and policy administration
• Troubleshoot and resolve mobile device, server, and network connectivity issues while maintaining service-level expectations
• Create and maintain technical documentation and training materials while collaborating with cross-functional IT teams

Required qualifications

• 3+ years of experience supporting and administering VMware Workspace ONE environments
• Experience with MDM technologies, iOS device management, and Microsoft 365 environments
• At least 2 MDM-related certifications preferred
• 3+ years of experience creating technical documentation and training materials
• Bachelor's degree, related technical training, or equivalent professional experience