Senior IT Mobility Help Desk Engineer

Job Summary

Supporting enterprise mobility management, the full-time Senior IT Mobility Help Desk Engineer will provide advanced administration and troubleshooting for mobile device management environments while working remotely.

Key responsibilities

• Administer and support enterprise MDM environments, including Workspace ONE configuration and policy administration
• Troubleshoot and resolve issues related to mobile devices, server connectivity, and applications while maintaining service-level expectations
• Create and maintain technical documentation and training materials, collaborating with cross-functional IT teams and end users

Required qualifications

• 3+ years of experience supporting and administering VMware Workspace ONE environments
• Experience with MDM technologies, iOS device management, and Microsoft 365 environments
• Strong troubleshooting skills related to mobile devices, networking, and application management
• At least 2 MDM-related certifications preferred
• Bachelor's degree, related technical training, or equivalent professional experience