Senior IT Operations Manager

Job Summary

A company is looking for a Senior IT Operations Manager to oversee IT operations and manage IT staff across multiple locations.

Key Responsibilities

• Envision and execute IT strategy to support company growth and scale IT operations
• Manage, mentor, and scale IT staff while providing technical leadership and guidance
• Oversee and optimize the global support ticket process and ensure high-quality support

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 5 years of experience managing and scaling IT operations and teams
• Strong technical expertise with Google Workspace, Okta, Jira, and Zoom
• Proven experience in optimizing IT processes and managing IT support teams
• Demonstrated ability to manage multiple projects in a fast-paced environment