Senior IT Operations Manager

Job Summary

Reporting to the VP of IT, the full-time remote Senior IT Strategy and Operations Manager will lead IT strategy and operations execution, focusing on establishing operational excellence through data-driven insights, standardized metrics, and scalable practices to enhance service delivery and user experience.

Key responsibilities

• Analyze existing IT service performance metrics and establish baseline metrics for service delivery and operational health
• Define and implement standardized IT operations metrics and dashboards to ensure consistent measurement across teams
• Streamline IT operating processes to reduce overhead and increase team autonomy while promoting best practices across the organization

Required qualifications

• 5+ years of experience in IT operations with a strong background in project management and service management metrics
• Proven ability to define metrics, analyze data, and drive meaningful change based on insights
• Excellent stakeholder management and influencing skills across IT and business leadership levels
• Proactive approach to building structure and establishing scalable practices in ambiguous environments
• Hands-on experience with IT Service Management (ITSM) tools, preferably the Atlassian toolset