Senior IT Service Analyst

Job Summary

A company is looking for a Senior IT Service Analyst.

Key Responsibilities

• Investigate and resolve complex ITSM issues, leading root cause analysis to prevent recurrence
• Lead process reviews and document findings to drive continual improvement
• Mentor and support junior analysts, sharing knowledge and best practices

Required Qualifications

• Strong experience in ITSM and IT governance
• ITIL Foundation certification or higher
• Proven experience mentoring junior staff
• Hands-on experience with ITSM platforms (desirable)
• Knowledge of scripting or automation tools (desirable)