Job Summary

A company is looking for a Senior IT Service Desk Analyst.

Key Responsibilities:

• Provide second and third level technical support as the primary escalation point
• Oversee the performance of the IT Service Desk and mentor team members
• Ensure incident tickets have corresponding Knowledge Base articles and suggest continual improvements for the ticketing system

Required Qualifications:

• 3+ years of experience as a Service Desk Analyst or equivalent
• Experience with Windows Server, Microsoft Office, and Networking
• Knowledge of hardware, software, and peripheral devices maintenance
• Basic understanding of VPN and Macintosh Computers
• Ability to work in a fast-paced, dynamic environment and with multiple teams simultaneously