Senior IT Service Desk Analyst
Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Sep 19, 2023
Job Summary
A company is looking for a Senior IT Service Desk Analyst.
Key Responsibilities:
- Provide second and third level technical support and act as the primary escalation point of contact
- Ensure the day-to-day performance of the IT Service Desk and serve as a coach/mentor to other team members
- Inform management of critical issues and work closely with co-workers to ensure consistent, high-quality service
Required Qualifications:
- Minimum of 3 years of experience as a Service Desk Analyst or equivalent position
- Experience with end user workstation hardware, software, and peripheral devices
- Proficiency in Windows Server 2008 Active Directory, Microsoft Windows 7, and Microsoft Office 2010/2012
- Understanding of networking, DNS, WINS, DHCP, web/videoconferencing applications, and basic VPN
- Basic understanding of Macintosh Computers
COMPLETE JOB DESCRIPTION
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Job is Expired
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