Senior IT Service Desk Specialist

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Mon, Feb 23, 2026

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Senior IT Service Desk Specialist to support their New York office and remote US employees.

Key Responsibilities

Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices
Respond to incidents and service requests in a timely manner while maintaining user communication
Create and maintain documentation for problems and the knowledge base

Qualifications

3+ years of experience in IT support
Proven experience troubleshooting Windows and macOS
Ability to support a remote workforce
Experience with basic user administration of Okta, Zoom, Slack, and Google Workspace
Basic knowledge of network troubleshooting techniques

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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