Senior IT Service Management Advisor

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Jun 13, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Senior Advisor in IT Service Management.

Key Responsibilities

Lead the Incident Management process to ensure quick resolution of IT service disruptions
Drive the Problem Management process to identify root causes and implement permanent fixes
Oversee the Change Management process to assess, approve, and implement changes with minimal risk

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field
ITIL certification preferred; advanced ITIL certifications are a plus
Minimum of 7 years of experience in IT Service Management
Proficiency in ITSM tools, particularly Jira Service Management
In-depth knowledge of ITIL frameworks and best practices

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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